Methods for Improving Efficiency of Queuing Systems

Publication Type:

Conference Paper


Pedestrian and Evacuation Dynamics (2010)



We have considered the methods for improving efficiency in queuing systems by theoretical analysis and experiments. First, a queuing system which has plural service windows is studied. There are mainly two kinds of systems which are a parallel-type queuing system and a fork-type queuing system. Queuing theory is often used to analyze these queuing systems; however, it does not include the effect of walking distance from the head of the queue to service windows; thus, a walking-distance introduced queuing theory is investigated. By using this model, we have discovered that the suitable type of system changes according to the utilization of the system. We have also verified that when we keep one person waiting at each service window in the fork-type queuing system, the waiting time dramatically decreases. Secondly, we consider queuing systems in amusement parks. Plural people waiting in the queue move to get on a roller coaster at the same time; therefore, the efficiency of the system is improved by shortening the moving time. The result of the experiments indicates that the moving time decreases if people keep walking in the queue to start instantaneously.